Privacy Policy
Backstage Music Limited (“Backstage”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect your data when you use the Backstage app.
1. Who we are
Backstage Music Limited is registered in Gibraltar with its office at 144/6 Main Street, Gibraltar, GX11 1AA.
If you have any questions about this policy or your data, you can contact us at privacy@backstagemusic.co.
2. What information we collect
When you use Backstage, we may collect:
- Your name and email address
- Your country of residence
- Technical data about your device, app version and usage (through cookies or analytics tools)
We do not knowingly collect data from anyone under 18. The app is for adults only.
3. How we use your information
We use your information to:
- Create and manage your account
- Provide access to app features and services
- Send you updates and marketing messages (if you’ve agreed to receive them)
- Improve the app through analytics and performance tracking
- Keep the community safe through content moderation tools
4. Legal basis for processing
We process your personal data only when we have a valid reason to do so:
- To perform our contract with you when you create and use an account
- To pursue our legitimate interests, such as improving the app and ensuring a safe environment
- When you have given consent, such as for receiving marketing emails
You can withdraw your consent to marketing at any time by following the unsubscribe link in our messages.
5. Marketing
If you choose to receive marketing updates, we’ll send occasional information about Backstage and related news. You can stop receiving these messages at any time by selecting “unsubscribe” in the email or contacting us directly.
6. Analytics and cookies
We use cookies and similar technologies within the app to understand usage, detect problems and make improvements. These tools may collect anonymous identifiers and analytics data.
We use third-party services such as AWS and analytics tools integrated into the app to provide these insights. You can manage analytics permissions through your device settings.
7. AI moderation
Backstage uses automated systems to help identify and remove offensive or inappropriate language or content. These tools help keep the community safe. In some cases, a human review may follow if content is flagged. Users who repeatedly breach the community rules may be removed from the platform.
8. How we share your data
We only share your information with trusted partners who help us operate the app. These include:
- AWS for cloud storage and hosting
- Mailchimp for email communication
- Yoti for identity verification
Each partner is required to protect your data and use it only for the purpose we specify. We do not sell your data to anyone.
9. International data storage
Your data is stored on secure cloud servers. We do not transfer your data outside the UK, EU or Gibraltar except where adequate protection is in place under GDPR rules.
10. How long we keep your data
We keep your personal information for as long as your account is active and for up to 12 months after you close your account. We may keep limited records for a longer period if required by law or to resolve disputes.
11. Your rights
You have the right to:
- Access the information we hold about you
- Correct any inaccurate or incomplete data
- Delete your data (“the right to be forgotten”)
- Object to certain uses of your data
- Withdraw consent where processing is based on consent
- Request a copy of your data in a portable format
To exercise any of these rights, email us at privacy@backstagemusic.co.
12. Keeping your data safe
We use technical and organisational measures to protect your personal data from loss, misuse or unauthorised access. These include encryption, access controls and regular security checks.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any significant changes will be notified through the app or by email. The most recent version will always be available in the app.
14. Contact us
If you have any questions or complaints about how your data is handled, contact us at privacy@backstagemusic.co.
You also have the right to contact the Gibraltar Regulatory Authority, which oversees data protection matters.
Last updated: October 2025